Why Americans Aren’t Spending or Why We Miss SE Asia



We are frequently frustrated by the poor internet connections at our campsites. Inevitably, the following happens…



Andrew:  Dad! I can’t (static) hear you. (static)  typing! 


John: OK. I’m going to try typ… Nooooo!!!!! Skype just froze! I just lost the connection. Arghhhh!!!!  (Insert swear words here. Say them. Say them again.) The (Add more swear words here.) internet just went down. The (And more) phone never has any bars. We have got  to do something or I’m really going to lose it!  I don’t care how much it costs, but we’re going to buy a wifi system. I’m serious. Get dressed. Now. 


Shelley: But it’s ten o’clock at night. 
First attempt…..
We’re first in line, waiting to be served. Waiting. Waiting. Waiting. The salesman ignores us and continues to type on his computer. Finally, he looks up.
Salesman: How can I help you? (Looks at his cell phone)

John: We’ve heard that you sell a wifi system that we can use while traveling.

Salesman: One sec. (Smiles as he texts) Sorry. What was that?

John: We’ve heard that you sell a wifi system that we can use while traveling. 

Salesman:(Quick glance at his phone) Uh- huh. Uh- huh. (Points at the rack) Over there. (Doesn’t move)

John: Maybe you could come over there with us to explain the options? 

Salesman: (Finishes typing) Uh. Right. Follow me. There they are. 

John: Can you explain how they work and the different plans?

Salesman: (Chuckling, while peeking at his phone) I’m not really sure. (Texts some more) Why don’t you take a look at one of these pamphlets? (Passes John a pamphlet, checks his phone, smiles, resumes texting) If you do decide to purchase a plan, my name’s Rob and I work on commission. 

Repeat opening section. Second attempt in another store.
Store Manager: And that’s basically how the two plans work.

John: I’m sorry. Do you mind writing that down?

Store Manager: (Pained, bored expression) Take care of that Mike.

Shelley: I bet you have a lot of customers who come in here every day asking about these.


Store Manager: Yes. 

Shelley: So…. then, you must know quite a lot about them. Which is good, because I have a few more questions. Can we suspend the contract for 6 continuous months while we are in Canada?

Store Manager: I’m not sure. You’ll have to contact head office and ask them.

Shelley: So… OK. OK. Will we have coverage in Canada too, at least near the border?

Store Manager: I’m not sure. You’ll have to contact head office and ask them.

Shelley: So…..Wait. Hang on a sec. I just need to make sure that I’ve got this right. Even though we have explained to you that our coverage is so unreliable that we frequently lose connections, you still advise us to contact the head office?

Store Manager: That’s correct.

Shelley: So… how do you propose that we contact the head office?

John: Exactly. How do…

Shelley: John, I’ve got this. (Turns to the manager) Can you answer me? Please? (Looks around the empty store) Is it  because you’re too busy? 

Store Manager: I told you. It’s not our job. It’s up to the customer.

Shelley: You must be @#$*ing kidding me! 

Store Manager: Lady, I don’t think there is any reason for you raise your voice and use that kind of language.

Shelley: Oh really?….I didn’t think I was. BUT NOW I AM! WHAT THE HELL IS GOING ON HERE? NOBODY HAS COME INTO THIS STORE FOR THE LAST TWENTY MINUTES. I AM ASSUMING THAT YOU ARE ALL WORKING ON COMMISSION, AND EVEN IF YOU’RE NOT, WHY AREN’T ALL THREE OF YOU HUSTLING YOUR ASSES OFF TO SELL ME A @#$*^%&  DEVICE? DO YOU KNOW THAT I OWN SHARES IN THIS @#$ @#$$ COMPANY? IN THEORY, I AM YOUR BOSS. SO, AS YOUR BOSS, GET ON THAT *@#$%^& PHONE AND GET ME SOME ANSWERS. NOW!
Don’t be silly. Didn’t you read the previous blog about Tombstone? They pack guns in this country. We walked out when the manager refused to call the head office. But I wish. How I wish! 


Shelley and John
Advertisements

Enjoyed the post? Have a similar story? Have a better story? Here's your chance!

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s