John: Here we go.
Shelley: John, you tell her that we’ve only had Priscilla (Our Tom Tom, GPS device) for less than a year before she died on us.
Shelley: You tell her that despite us being incredibly careful with the cord, she refuses to charge.
Tom Tom Services: Hello. Welcome to Tom Tom GPS services. For security and training purposes your call may be recorded.
Shelley: (Whispering) You tell her that it’s unacceptable. We won’t stand for it.
Tanya: My name is Tanya. How can I help you?
John: Hello, My name is John. I’m calling about my Tom Tom. It doesn’t work.
Shelley: (Whispering) You tell her that she can help us by giving us a brand new Tom Tom.
Tanya: What exactly is wrong with your Tom Tom device? Do you…. d..yo…?
John: Hello. Can you hear me? Hello? Sorry what did you say? Hello? Ahhhh we lost the connection.
Shelley: You’re kidding? It’s not like we don’t have enough stress in our life such as navigating Highway I5 from Southern California
to the wet,
of the Pacific North West,
without our Tom Tom, while dealing with the pressure of searching online for a home before family and guests show up for Matt and Emma’s wedding.
Oh my God. John! It’s official.
We’re “Trailer Trash.”
John: Here we go.
Shelley: Honey, you tell her that we need this taken care of. No ifs ands or buts. We need a working GPS before we attempt Seattle. Seattle drivers are crazy. Crazier than Florida drivers. You tell her.
Tom Tom Services: Hello. Welcome to Tom Tom services. For security and training purposes your call may be recorded. My name is Tanya. How can I help you?
John: Hello, It’s John here. I think we were cut off. I’m calling you because my Tom Tom isn’t working.
Tanya: Hopefully I can help you. Please connect your device to your computer.
John: Doing that righhhht now. No. Nothing.
Tanya: Have you tried holding the button for 20 seconds then releasing it?
John: I did. No luck.
Tanya: When did you purchase the device?
John: I’m not exactly sure.
Tanya: Not a problem. If you look on the side of the box, you’ll find that information.
John: I’m sorry. We don’t have the box. We’re travelling in a RV and don’t have space for empty boxes.
Tanya: Ok, I understand. Let’s try this. Can you give me the numbers and letters written under the bar code?
Tanya: Sir, according to my information, you activated the life long maps on March 20, 2014. Does that sound right?
Tanya: Well then, I have some great news for you sir. Your Tom Tom has a one year warranty, which means we will replace your Tom Tom free of charge.
John: Wow! That is great news.
Tanya: All you need to do is send us your Tom Tom with the original receipt. As soon as we receive the GPS device we’ll send you a brand new one.
John: That’s great except we don’t have the receipt. It’s in storage in the Comox Valley.
Shelley: (Whispers) You tell her that no one keeps a receipt, never mind the box of a purchase for over a year. That’s crazy. Who does that?
Tanya: Sir, if you don’t mind, I’m going to talk to my supervisor to see how we can help you. Do you mind me putting you on hold for a few minutes?
John: Not at all.
Shelley: (Whispers) Here we freakin’ go. I knew there wasn’t any point calling. You tell her if she can’t help us, I’m going to lose my S#$T! You tell her that.
Tanya: Hello sir. I have some news for you.
Shelley: (Whispers) You tell her we should have saved ourselves this phone call and bought a new one today. Another $150 down the drain. Apparently we are made of money.
Shelley: (Whispers) Changed my mind. You tell her that we’re not going to accept “no” for an answer. You tell her…
Tanya: My supervisor says, for this one time only, if you send your device to us, we’ll replace it.
Shelley: You tell her… you tell her… ahhh… you tell her, “Thank you.”
Day 198, April 1/2015